Ziza360 ProtectDeclared-value protection and clearer claim support
schedule Quote valid for 30 minutes. Final price changes only after an authorised reweigh or destination choice.
Send parcel / 04 of 04
Review and invite
Provisional totalMWK 8,500One clear price. We show any destination or reweigh adjustment before booking.
Point to Point3–5 day promise1 parcel
Send securely toPhone number pendingParcel1 parcelPaymentAirtel MoneyRecipient privacyThey choose privately
The parcel is confirmed only after the recipient chooses a serviceable destination and payment succeeds.
Verified parcel timeline
Track every handover
Incoming / collection / delivery
Receive a parcel
HOW TO RECEIVE
Nearby collection & drop-off points
Find an agent
No active agent matches that search.
Account controls
More
2 updates need your attention
In-app alerts
Notifications
Recipient delivery preferences
Delivery choices
storefrontPreferred collectionAgent collection when availablegroupAuthorised delegateAllow someone you trust to collectnotesDelivery instructionsKeep gate and access notes on your shipments
Support tickets / messages
Support centre
support_agentNeed a hand?Start with the shipment so we can route your case quickly.
qr_code_2SCAN OR QUOTE AT EVERY HANDOVERZZA-048-219Identity verified · History protected
BTOrigin
LLDestination
FromMwayi BoutiqueArrival promiseToday, 16:40
ServiceExpressPieces1 parcelHandoverPoint to PointPaymentPaidAccepted weight2.5 kgDeclared valueMWK 45,000
VERIFIED CUSTODY
Accepted at Blantyre HubLevis N. · Device verified · 12:08
Linehaul departedScan and seal confirmed · 16:12
Next: Lilongwe arrivalExpected before 09:00 tomorrow
task_alt Invitation sent securely
Now they choose where.
We sent a verified Ziza360 invitation. Their private destination stays hidden from you unless they decide to share it.
INVITATION REFERENCEINV-ZZA-260827-41Point to Point · Airtel Money
1Recipient choosesDoor, Point or an approved collector.2Payment confirmsWe notify you when the booking is firm.3Handover starts the PassportEvery custody event becomes visible.
Secure parcel handover
Collection pass
READY TO USEqr_code_2482 917Show this code or QR at the counter. Do not send it to anyone you do not trust.
ParcelZZA-048-113Valid untilToday · 18:00
storefrontCOLLECTION POINTChichiri AgentOpen until 19:00 · Photo ID accepted
Active Ziza360 network point
Chichiri Agent
storefrontBT-01
Distance1.8 kmHoursOpen until 19:00
AVAILABLE SERVICESDrop-off · Collection · Returns
Methods, refunds and receipts
Payments & receipts
RECENT ACTIVITY
Parcel receipts
lockZiza360 is not a stored-value wallet. Licensed providers process payments; only secure tokens and references are retained.
Add secure payment method
Connect mobile money
Addresses / favourite facilities
Saved places
Reusable delivery location
Save a place
Verified customer identity
Contact details
Privacy / devices / consent
Security centre
verified_userIDENTITY STATUSYour account is verifiedContact verification is active.
smartphoneThis deviceAndroid · Active now · BlantyrefingerprintApp lockUse your device screen lockanalyticsService analyticsHelp improve delivery reliability
Default recipient settings
Edit delivery choices
New support request
Tell us what happened
scheduleTypical first response: under 15 minutes.
mark_email_read Support request sent
We’re on it.
Your case is connected to the shipment timeline, so you won’t need to repeat the details.
CASE REFERENCECS-ZZA-94281Priority · Standard response queue
Shipment alert controls
Alert settings
notifications_activePush notificationsLive tracking and handover updatessmsSMS backupCritical collection and delivery codesmailEmail receiptsQuotes, payments and proof of delivery
No account or address needed
Get a quick quote
POINT TO POINT · 3–5 DAYSFrom MWK 8,500Includes tracking and OTP/QR handover proof.
Sender handover
Request a pickup
scheduleThe Parcel Passport begins when the rider verifies, photographs and scans the parcel.
Verified parcel invitation
A parcel is coming to you
MBVERIFIED SENDERMwayi BoutiqueOrder ending 8821 · ClothingverifiedParcelSmall · About 2.5 kgFromBlantyrePaymentSender paidChoose byTomorrow · 12:00shield_lockThis is a genuine Ziza360 invitationWe never ask for your OTP before the parcel reaches an approved handover step.
Private recipient choice
Where should it arrive?
Only Ziza360 and the assigned delivery team receive the information needed to complete this delivery.
You can redirect later only when the parcel’s route and service allow it. Any price or timing change appears before confirmation.
Clear safety rules
What can I send?
check_circleAccepted at launchDocuments, clothing, sealed household goods, approved electronics and standard parcels that can be safely inspected and packed.verified_userNeeds an extra checkFragile, high-value, age-restricted or unusually shaped items. Availability depends on route, packaging and proof requirements.blockNever acceptedCash, weapons, illegal goods, hazardous substances, live animals, unsealed liquids and country-specific prohibited items.
Recovery linked to the Parcel Passport
Returns & claims
ACTIVE CASECS-ZZA-94281Information received · Review due tomorrow
Acknowledged
proofClaims reuse the original parcel identity, custody history, photographs and proof—nothing gets detached from the record.
Reverse the original parcel journey
Start a return
Evidence-led customer remedy
Report a parcel problem
We show the evidence required, next deadline and decision state throughout the case.
task_alt Request recorded
Your case is connected.
The request, evidence and future decisions stay linked to the original Parcel Passport.
CASE REFERENCERC-ZZA-260827-08Acknowledged · First update within 24 hours
